Terms and Conditions
Thank you for using SnapTravel. This Website as well as all information provided via SMS, Facebook Messenger, WhatsApp, Slack and other text based communications services are collectively known as the “Medium”. The terms "we", "us", "our" and "SnapTravel" refer to Wise Travel Inc., a Delaware incorporated company and/or our subsidiaries. The term "you" refers to the customer visiting the Medium.
By accessing or using our services, you agree to be bound by the Agreement. To the extent you book any travel products or services on this Medium through our platform, you agree that this Agreement shall apply to all such transactions. Please read the Agreement carefully.
All content, services, and prices provided to you through our platform are provided on an “as is” basis. SnapTravel cannot warrant anything of any kind, express or implied.
SnapTravel is not responsible for any failures caused by server errors, failed internet connections, any computer or other technical defect, whether human or technical in nature.
No guarantees are made regarding the availability of hotel inventory, that a user will always receive the lowest available price, and the validity of any content provided to us by a third-party site.
To the maximum extent permitted by applicable law and in addition to all other limitations and disclaimers in these terms and conditions, SnapTravel disclaims any liability or loss in connection with the products sold and services provided. Users are to use our services at their own risk and discretion.
2.0 USE OF OUR SERVICES
As a condition of your use of our services, you warrant that:
i. you are at least 18 years of age,
ii. you possess the legal authority to create a binding legal obligation,
iii. you will only use our services to make legitimate reservations for you or for another person for whom you are legally authorized to act,
v. you will inform such other persons about the terms and conditions that apply to the reservations you have made on their behalf, including all rules and restrictions applicable thereto.
The SnapTravel service is only available to users with a unique identifier (facebook user ID, slack user ID...) who are able to authenticate via a secure login. Your identifier is used to create a member profile - along with a unique membership ID - within our system.
You agree not to share your membership ID and password, or any other means of accessing your SnapTravel membership with anyone at any time. Hotels and rates presented to you are exclusively available to you based on your membership ID - and cannot be shared. You are fully responsible for all liability and damages resulting from your failure to maintain that confidentiality and all activities that occur through the use of your account.
4.0 SUPPLIER RULES AND RESTRICTIONS
SnapTravel works with several suppliers of hotel rooms. When a hotel room is booked with a particular supplier, all of the suppliers terms and conditions will also be in effect towards your booking.
When the hotel supplier is Travelscape LLC or Vacationspot, SL - you are bound to additional terms and conditions
If any part of the suppliers’ terms and conditions are violated, we reserve full rights to cancel your reservations and make changes accordingly. You will be responsible for all fees that arise from making such changes should it be applicable.
5.0 PAY NOW OR PAY LATER AT HOTEL DETAILS
You acknowledge that some rates have to be prepaid, and some rates can be paid later at the hotel. If you select a prepaid rate, you will be charged the full amount of the reservation immediately following the completion of the booking form. If you select a pay later rate, you will pay the hotel upon arrival in their preferred currency for the full reservation amount. You understand that tax rates and foreign exchange rates could change in the time between booking and the stay.
Transaction fees may apply when booking in a foreign country or in a foreign currency. These fees will be applied to the cardholder’s account by the card issuing bank, independent from SnapTravel. If you have any questions about these fees or any exchange rates applied to your booking, please contact your bank.
6.0 SPECIAL REQUESTS
We will do our best to pass on your special requests to the hotel - but we cannot guarantee any special requests that you make. You must contact the hotel directly to confirm the availability of any extra items or special requests.
7.0 CHANGES OR CANCELLATIONS
You can change or cancel your reservations by chatting with SnapTravel through one of the available mediums. However, change/cancellation fees may apply in accordance with the booking conditions. You agree to pay any required cancellation or change fees that you may incur.
In the event that a hotel is unable to honour your booking, SnapTravel will not be liable for any cost incurred due to relocation.
8.0 BEST PRICE GUARANTEE TERMS
Market conditions are constantly changing therefore our best price guarantee applies only if you find a rate lower than what SnapTravel quoted you within 24 hours of you completing a booking. Please contact one of our agents and we will refund you the difference between the price you paid and the lower price that you found.
Validity - In order to qualify for our Best Price Guarantee, the itineraries must be an exact match, this includes but not limited to property, room type, applicable cancellation policy, and dates of travel. Prices from “travel packages” are not eligible to participate in our Best Price Guarantee.
The Best Price Guarantee only applies to prices available on public websites that can be accessed by all users, it does not apply to prices that are only available to a specific group of users, including but not limited to membership/rewards programs, corporate discounts, email members deals, or prices obtained via a bidding process. The lower rate must still be available at the time of claim and cannot be obtained through a physical call or an email.
Verification - SnapTravel will validate all claims made and will not accept evidence such as screenshots or recordings from the user. If we believe that the information provided is fraudulent, we reserve the right to withhold any refunds at our sole discretion.
9.0 CURRENCY CONVERTER
Currency rates are based on various publicly available sources and should be used as guidelines only. When paying in a different currency, the conversion rate is determined by the card issuing bank and SnapTravel can only provide you with an estimate.
You shall indemnify and hold harmless SnapTravel’s affiliates or their respective suppliers and any of our managers, employees, advisors, investors, and agents from and against any claims, causes of action, losses, damages, fines, penalties or other costs or expenses of any nature including but not limited to reasonable legal and accounting fees, brought by third parties as a result of the following:
i. Violation of our terms and conditions
ii. Direct violation of the law
iii. Use of our services
11.0 LIMITATION OF LIABILITY
The content, pricing information, and services provided by this Medium may include inaccuracies or errors. We do not guarantee the accuracy of any information presented to you.
All information regarding hotels provided to you are intended as only general guidelines, and we cannot be held accountable for any discrepancies found in our information. Under no circumstances will SnapTravel be liable for direct, indirect, consequential, special or exemplary damages arising from breach of this agreement.
Notwithstanding anything to the contrary herein, in no event shall SnapTravel’s aggregate liability arising out of or with respect to this agreement exceed the total amount paid by the user under, or in connection with this agreement for the booking that was made that gave rise to the claim.
Revised 24 August 2016